Professional, credentialed IT support brought directly to the Twin Cities — by a specialist with a Master's in Cybersecurity and 11 industry certifications. Clear pricing. No runaround.
CompTIA A+, Net+, Sec+, CySA+, PenTest+, Cloud+, Microsoft AZ-104, MD-102, SC-900, PL-900, AWS
WGU — Cybersecurity & Information Assurance
NOC, security analysis, service desk leadership
Twin Cities metro — on-site and remote
These are the most common requests — but the list isn't the limit. If it's IT, networking, or a computer problem of any kind, it can probably be handled. Don't see your exact issue? Just ask. A straight quote comes before any work begins.
Business & Small Office
Professional IT built for small businesses and growing teams.
Fast help for software issues via secure remote session — minimal business downtime.
Small office network setup, router config, Wi-Fi optimization, and secure connectivity.
SharePoint, Intune, Entra ID, conditional access — full M365 administration and security.
Full update management for Windows, software, and drivers — closing vulnerabilities.
Thorough review of devices, accounts, and practices with a clear action plan.
Local and cloud backup solutions to protect your business data around the clock.
Right-sized hardware sourced at fair prices and fully configured for your team.
Home & Personal
Friendly, jargon-free tech help for everyday people across the Twin Cities.
Fast help via Microsoft Quick Assist — secure, built into Windows, no downloads. Contact for pricing.
Clean Windows reinstall — guaranteed threat elimination. Contact for Pricing.
Multi-layer scam protection with real-time monitoring. Contact for Pricing.
Complete data transfer for new PCs and phones. Contact for Pricing.
Cloud and local backup, migrations, auto-scheduling. Contact for pricing.
Router setup, Wi-Fi, mesh networks, smart devices, ISP coordination. Contact for pricing.
Describe the situation. No charge, no commitment — just an honest look at what's going on and what it'll take to fix it.
A straight price is provided before any work starts. Nothing begins until the number is agreed upon — no surprises later.
On-site or remote — handled efficiently with clear communication throughout. No jargon, no unnecessary complexity.
Everything is confirmed working before wrapping up. Available if anything comes up afterward.
// vs the typical IT shop
Credentialed professional — not a call center reading from a script.
The price is agreed upon upfront — no surprises on the final bill.
No AnyDesk or TeamViewer — the same tools scammers use are never used here.
A Master's in Cybersecurity and CySA+ means real security — not just antivirus.
Every issue is explained clearly. No condescension, no unnecessary jargon.
Free consultation. Straight quote. No commitment until you're ready to move forward.
If it's a computer, network, or technology problem, it can probably be solved. The services below are the most common requests — not the whole list. Every job is quoted individually, with a straight price before any work begins.
Don't see your exact problem below? Ask anyway. These are the most common jobs, but general IT work of almost any kind is welcome — from a one-off fix to ongoing support. Describe the situation and a straight price will be provided before anything starts — no commitment required.
Home & Personal
PersonalFast help via Microsoft Quick Assist — secure, built into Windows, no downloads. On-site available.
Remote IT support lets a credentialed technician view and control your screen to diagnose and fix problems without leaving your home. Sessions run exclusively through Microsoft Quick Assist — built into Windows by Microsoft. The polar opposite of what tech support scammers use.
Most remote support tools like AnyDesk and TeamViewer require a download and are used by scammers. Quick Assist needs no download, is verified by Microsoft, and uses a one-time expiring code — entirely under your control.
Reach out by phone, text, or the contact form. Situation assessed and a straight quote provided.
A 6-digit Quick Assist code is sent. Expires in 10 minutes, usable once.
Start → type Quick Assist → Get Assistance → enter the code.
Everything confirmed working before the session ends.
Free consultation — no commitment until a quote is agreed upon.
In-person tech help across the Twin Cities metro — for problems that need hands-on attention.
On-site support means a credentialed technician comes directly to your home to work on the issue in person. Right for hardware problems, physical setup, network wiring, or anything that cannot be resolved remotely.
Some problems simply cannot be fixed remotely. On-site visits bring enterprise-level expertise directly to your door, with the same professionalism as any business IT engagement.
Reach out with the situation. Time confirmed and quote provided upfront.
Technician arrives on time with the tools needed. Everything explained as work progresses.
Issue diagnosed and resolved. Clear communication throughout — no jargon.
Everything tested before leaving. Follow-up support available.
Free consultation — no commitment until a quote is agreed upon.
A clean Windows reinstall guarantees every threat is gone — not just patched over.
Most virus removal services run scans and call it done. Malware can survive scans and re-infect days later. The only guaranteed approach is a full clean Windows reinstall — wiping the drive and starting fresh.
Scans miss things. Infections hide in system restore points, registry keys, and boot sectors. A clean reinstall is the only approach that provides a genuine guarantee — the same thing enterprise IT departments do.
Files already in the cloud or backed up — full clean reinstall. Fastest and most thorough.
Important files backed up to a flash drive (provided) before reinstall. Drive is yours to keep.
Windows reinstalled, updated, and configured with browser, email, and essential software.
Optionally add Security Hardening to immediately protect the fresh system.
Free consultation — no commitment until a quote is agreed upon.
Remote access blocker, ad blocker, Windows hardening, and real-time scam monitoring. One-time service.
Security Hardening installs a background service that automatically detects and kills scammer tools like AnyDesk and TeamViewer the moment they launch — then sends an instant alert. Also locks down the browser, Windows settings, and installs ad blocking.
Tech support scams rely on two things: panic and remote access. The Remote Access Blocker eliminates the second one entirely. Combined with ad blocking and Windows hardening, this creates multiple layers that work even when judgment fails under pressure.
Remote Access Blocker installed and configured to monitor for scammer tools every 3 seconds.
AnyDesk and TeamViewer launched to confirm blocking works — both killed within 3 seconds, alert sent.
Remote Desktop, UAC, startup programs, and account settings reviewed and configured.
Suspicious extensions removed, download settings configured, notification permissions disabled.
Complete Windows Defender scan runs and results reviewed.
Free consultation — no commitment until a quote is agreed upon.
Complete setup and data transfer for new PCs and phones — everything moved, nothing left behind.
This service handles the full transfer for a new device: documents, photos, videos, contacts, browser bookmarks, email accounts, software, and settings. The new device is completely ready to use before the job is done.
DIY migrations routinely miss files in unexpected locations, lose bookmarks, break email configs. A professional migration means the new device is fully functional the moment work is done.
Drive health checked, all data locations identified, customer confirms what needs saving.
All files, bookmarks, and settings transferred to the new device.
Windows or phone setup, software installed, accounts configured, printer connected.
Files opened and tested. Customer confirms everything looks right.
Free consultation — no commitment until a quote is agreed upon.
Automatic backup using the 3-2-1 strategy — your files are always recoverable, no matter what.
Hard drives fail without warning. Ransomware encrypts everything. Without a proper backup, irreplaceable photos and documents are gone permanently. This service sets up automatic, ongoing backup that runs in the background without requiring any action.
The 3-2-1 rule: 3 copies of data, 2 different storage types, 1 offsite. Cloud covers offsite. Local provides fastest restore. Both together mean no single failure can permanently destroy your files.
All important files identified, data size measured, right strategy determined.
OneDrive, Google Drive, or iCloud configured for automatic backup of all key folders.
External drive configured with automatic scheduled backups.
Backup confirmed running. Customer shown how to check it.
Free consultation — no commitment until a quote is agreed upon.
Router setup, Wi-Fi optimization, mesh networks, smart devices, and ISP coordination. Security included.
A slow or unreliable Wi-Fi connection affects everything — streaming, video calls, working from home, and smart devices. Full router setup and Wi-Fi optimization, with security best practices included at no extra charge on every job.
Most home routers ship with weak default passwords, WPS enabled, and outdated firmware — three of the most common ways home networks get compromised. Every job includes closing these gaps at no extra cost.
Current router, speeds, and coverage evaluated. ISP plan confirmed.
Strong password set, WPS disabled, firmware updated, guest network created.
Channels, bands, and placement adjusted to maximize coverage and speed.
Smart devices, streaming boxes, printers, and computers all verified connected.
Free consultation — no commitment until a quote is agreed upon.
This list covers the most common jobs — but general IT work of almost any kind is welcome. Broken tech, a weird error, a project, ongoing help? Describe it and get a straight quote. If it can't be done, you'll be told honestly and pointed in the right direction.
Business & Small Office
BusinessFast help for software issues via Microsoft Quick Assist — minimal business downtime.
Diagnose and fix problems remotely using Microsoft Quick Assist — built into Windows, no third-party software required. Works for slow performance, software errors, connectivity failures, and more.
Quick Assist uses a one-time expiring code, requires no download, and is verified by Microsoft. Your team never installs anything — and the session is entirely under their control.
Reach out with the issue. Situation assessed and straight quote provided.
A 6-digit Quick Assist code sent. Expires in 10 minutes, usable once.
Start → Quick Assist → Get Assistance → enter code.
Everything confirmed working before session ends.
Free consultation — no commitment until a quote is agreed upon.
SharePoint, Intune, Entra ID, conditional access, and full M365 tenant administration — specialist-level expertise most local shops can't offer.
Microsoft 365 runs most modern businesses — but its real power and security live in the admin center, where most small businesses never look. From tenant setup to device management to zero-trust access policies, this is hands-on M365 expertise backed by Microsoft AZ-104, MD-102, SC-900, and PL-900 certifications. Pick any of the following — it's a menu, not a package.
Most small businesses use a fraction of what they pay Microsoft for — while leaving major security gaps wide open: no MFA, no conditional access, oversharing in SharePoint. Proper M365 administration closes those gaps and often pays for itself through license optimization. This is the specialty here — the deep Microsoft cloud work most break-fix shops simply don't do.
Current M365 setup, licenses, and security posture assessed.
Security holes, wasted licenses, and misconfigurations flagged.
Intune, conditional access, MFA, SharePoint, and policies set up right.
Everything documented; your team walked through the changes.
Free consultation — no commitment until a quote is agreed upon.
Small office network setup, router config, Wi-Fi optimization, and secure connectivity.
Router configuration, Wi-Fi optimization, VLAN segmentation, guest networks, firewall basics, and full device troubleshooting — built for small office reliability. Security best practices included at no extra cost.
Most small office network issues stem from default configurations — factory passwords, no VLANs, open guest networks sharing production bandwidth. Fixing these is fast, inexpensive, and dramatically improves security and performance.
Current network, speeds, and topology reviewed. Needs identified.
Router, switch, and access points configured and secured.
Guest network, VLANs for IoT/guest devices, firewall rules reviewed.
All devices confirmed connected. Speeds tested. Documentation provided.
Free consultation — no commitment until a quote is agreed upon.
Full update management across your business devices — closing vulnerabilities before they become incidents.
Unpatched systems are one of the top attack vectors for businesses. Windows updates, driver updates, and third-party software are all managed systematically and without interrupting your workflow.
The majority of successful business cyberattacks exploit known vulnerabilities that already have patches. Systematic update management is one of the highest-ROI security investments a small business can make.
All business devices identified and current patch status assessed.
Critical security updates separated from feature updates. Schedule set.
Updates applied systematically with minimal workflow disruption.
All devices confirmed updated. Documentation of changes provided.
Free consultation — no commitment until a quote is agreed upon.
Thorough review of devices, accounts, and practices — with a clear prioritized action plan.
Most small businesses have security gaps they don't know about — reused passwords, no MFA, unencrypted backups, overprivileged accounts. A review delivers a clear, jargon-free action plan addressing the most critical risks first.
Security reviews are most valuable before a breach happens. Conducted by someone with a Master's in Cybersecurity and active CySA+ and PenTest+ certifications — real-world threat knowledge applied to your specific situation.
Business context, number of devices, and key concerns discussed upfront.
User accounts, admin rights, MFA, and password practices reviewed.
Network, endpoints, email, and backup strategy assessed.
Clear written report with prioritized recommendations delivered.
Free consultation — no commitment until a quote is agreed upon.
Business-grade local and cloud backup — automatic, tested, and always recoverable.
A proper backup strategy uses both local and cloud solutions with automated schedules, version history, and tested recovery processes — so you're never caught off guard by hardware failure, ransomware, or human error.
Ransomware attacks often succeed because backups weren't tested. A backup that has never been restored may not work when needed most. Every setup includes a test restore — not just a confirmation files are copying.
Critical business data identified, data size measured, recovery time discussed.
Microsoft 365 or other cloud platform configured for automatic backup.
Local backup device configured with scheduled backups and version history.
A test restore performed to confirm backup is actually recoverable.
Free consultation — no commitment until a quote is agreed upon.
Right-sized hardware sourced at fair prices and fully configured for your team.
Identifies the right computers, routers, switches, or devices for your workflow and budget — then handles complete setup and configuration. Hardware is sourced at cost with no markup.
Most IT shops mark up hardware 15–30%. Hardware here is sourced at cost — the goal is the right equipment at the right price, not a padded bill. The margin is in the service, not the parts.
Workflow, team size, and budget discussed. Right equipment identified.
Hardware sourced at cost from appropriate vendors.
Each device fully set up: Windows, software, accounts, and policies.
Hardware delivered and set up on-site. Everything confirmed working.
Free consultation — no commitment until a quote is agreed upon.
From help-desk overflow to a one-time project to ongoing support, general business IT of almost any kind is welcome — not just the services listed here. Describe what your business needs and get a straight quote before any work begins.
Professional IT expertise brought directly to everyday people — without the big-company price tag or corporate runaround.
Debug IT Solutions was built on over a decade of hands-on experience across service desk operations, network operations centers, and security analysis — inside demanding IT environments across the Twin Cities.
Day to day, that means working as a Senior IT Business Analyst in a HIPAA-regulated healthcare environment — analyzing workflows, improving IT processes, and aligning technology with how a business actually runs. Earlier roles leading a service desk for 2,000+ users and monitoring security across a multi-client managed-services provider mean the same enterprise-grade discipline gets applied to every job, from a home laptop to a business Microsoft 365 rollout.
That expertise is now available directly to individuals and small businesses. Every client gets the same level of professionalism, whether the job is a slow laptop or a full security review.
Debug IT Solutions holds a Master of Science in Cybersecurity and Information Assurance, a Bachelor of Science in Cloud Computing, and an Associate of Science in Network Management and Security — along with 11 industry certifications. Background includes military service as a Signal Support Systems Specialist, providing a strong foundation in secure communications.
The approach: clear communication, a straight quote before any work begins, and no surprises at the end.
Click any certification to learn what it means
The industry standard for IT technicians — covers hardware, OS, networking, troubleshooting, and security fundamentals.
Validates ability to design, configure, manage, and troubleshoot networks. Covers TCP/IP, DNS, VPNs, firewalls, and network security.
The most widely recognized entry-level cybersecurity certification. Required by the U.S. Department of Defense for many IT security roles.
Validates skills for deploying, securing, and managing cloud infrastructure.
Cybersecurity Analyst — behavioral analytics, threat hunting, and security monitoring. Used daily by SOC analysts to detect real attacks.
Penetration testing — legally attacking systems to find vulnerabilities before malicious hackers do.
Microsoft Azure Administrator Associate — manage Azure subscriptions, configure virtual networks, manage identities.
Microsoft Endpoint Administrator — deploying, managing, and securing Windows devices using Intune, Autopilot, and Defender.
Security, Compliance, and Identity Fundamentals across Microsoft cloud services.
Power Platform Fundamentals — automation, low-code apps, and business process solutions with Power Apps, Power Automate, and Power BI.
Amazon Web Services foundational certification. Demonstrates fluency across both major cloud platforms.
No commitment. No pressure. Describe what's going on and a straight answer follows — usually within a few hours.
Whether something's broken, a security checkup sounds useful, or you need advice on hardware — every conversation starts free.
(651) 321-3926
St. Paul & Twin Cities Metro
Usually within a few hours
No tech knowledge needed. Just describe what's happening and we'll take it from there. No commitment until you agree to a quote.
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For urgent help: (651) 321-3926